Terms & Conditions

Website, E-Commerce, Product Purchase, Product Use, Third-Party Supplier, Risk Allocation, and Dispute-Resolution Terms

resqme, Inc.
Santa Barbara, California
resqme.com

Last Updated: July 2, 2026

READ CAREFULLY

These Terms & Conditions form a legally binding agreement between you and resqme, Inc. By accessing resqme.com, creating an account, placing an order, purchasing a product, accepting delivery, opening product packaging, using a product, gifting a product, reselling a product, participating in a demonstration, or otherwise interacting with resqme, you agree to these Terms to the maximum extent permitted by applicable law.

1. Parties; Applicability

These Terms & Conditions ("Terms") govern your access to and use of resqme.com, any related online store, checkout, account, content, communications, product pages, advertisements, promotions, educational materials, demonstrations, and all products, accessories, kits, and services offered, sold, distributed, or made available by resqme, Inc. ("resqme," "Company," "we," "us," or "our").

The terms "you" and "customer" mean any person or entity that accesses the website, places an order, purchases a product, receives a product, uses a product, gifts a product, resells a product, demonstrates a product, or acts on behalf of any such person or entity.

2. Eligibility and Authority

You may use the website and purchase Products only if you are legally capable of entering into a binding contract and complying with these Terms. If you purchase on behalf of an organization, you represent that you have authority to bind that organization. If you provide Products to another person, including as a gift, resale item, workplace item, fleet item, training item, or bundled item, you are responsible for communicating all applicable instructions, warnings, limitations, and safety information to the recipient or end user.

3. Product Categories and Manufacturing-Origin Notice

resqme offers emergency, safety, survival, training, and accessory products. Product information may vary by SKU, bundle, color, package, region, supplier, and sales channel.

MANUFACTURING-ORIGIN NOTICE

Only the resqme® car escape tool and Whistles for Life® emergency whistles are represented by resqme as made in the United States, unless a specific product page expressly states otherwise. All other Products, accessories, kits, components, bundled items, private-label items, or related goods may be sourced, developed, manufactured, assembled, packaged, fulfilled, or supplied through third-party suppliers, manufacturers, vendors, distributors, logistics providers, or other commercial partners.

You agree not to assume that any Product is made in the United States, designed by resqme, manufactured by resqme, or supplied directly by resqme unless that representation appears expressly and specifically on the applicable Product page, packaging, or written material supplied by resqme for that Product.

4. Product Descriptions, Images, Availability, and Errors

We attempt to present Product information accurately, but Product descriptions, photos, videos, weights, dimensions, colors, packaging, materials, features, compatibility, pricing, availability, shipping estimates, country-of-origin statements, and related information may contain errors, may be incomplete, may differ from final Products, or may change without notice. Images are illustrative and may not reflect exact color, scale, packaging, accessories, or included components.

We reserve the right to correct errors, update information, cancel or refuse orders, limit quantities, discontinue Products, substitute packaging, and change prices or promotions at any time, subject to applicable law. If an order is canceled after payment, the available remedy is a refund of the amount paid for the canceled item, unless otherwise required by law.

5. Orders, Payment, Taxes, Shipping, and Delivery

All orders are offers to purchase and are subject to acceptance by resqme. Receipt of an order confirmation does not guarantee acceptance, availability, shipment, or delivery. We may refuse, cancel, or limit orders where we reasonably suspect fraud, abuse, resale misconduct, payment issues, sanctions concerns, shipping restrictions, inventory errors, pricing errors, or violation of these Terms.

You are responsible for providing accurate billing, shipping, contact, and payment information. You are responsible for applicable taxes, duties, customs charges, import restrictions, carrier fees, failed-delivery costs, address-correction fees, and other charges unless expressly stated otherwise at checkout. Risk of loss and title transfer in accordance with the shipping terms applicable to your order and applicable law.

6. Returns, Refunds, Exchanges, and Chargebacks

Returns, refunds, exchanges, cancellations, and warranty requests are governed by the policy posted on resqme.com at the time of purchase, as modified only by applicable non-waivable law or a written agreement signed by resqme. Products may be ineligible for return if used, damaged, altered, missing components, missing proof of purchase, outside the return window, unsafe to resell, or otherwise excluded by policy.

You agree to contact resqme in good faith before initiating a chargeback or payment dispute. Fraudulent, abusive, or bad-faith chargebacks may result in order cancellation, account restrictions, collections, or recovery of fees to the extent permitted by law.

7. Product Use; Emergency Limitations

Products are intended to support preparedness and safety. They do not guarantee rescue, survival, successful escape, emergency response, injury prevention, crime prevention, property protection, or performance under all circumstances. Vehicle accidents, submersion, entrapment, rollover events, fire, panic, darkness, water pressure, glass type, laminated glass, user impairment, user incapacity, storage conditions, prior damage, and environmental conditions may affect Product performance.

The resqme® car escape tool is designed for emergency use with auto tempered glass and seatbelts. It is not represented as appropriate for all glass, all vehicles, all emergency scenarios, windshields, laminated glass, architectural glass, reinforced glass, plastic glazing, or non-emergency testing except as expressly instructed by resqme.

8. Instructions, Warnings, Storage, Inspection, and Maintenance

You must read and follow all instructions, warnings, labels, packaging, manuals, and Product-specific guidance. You are responsible for inspecting Products before use, keeping Products accessible where appropriate, storing Products safely, preventing access by children or unauthorized users, avoiding exposure to conditions that may degrade Product performance, and replacing Products that are damaged, worn, altered, contaminated, misused, or otherwise unsafe.

Do not test the resqme® spring-loaded spike on hard surfaces such as metal, wood, rock, concrete, tile, ceramic, stone, ordinary household objects, body parts, animals, or any surface not expressly identified by resqme as appropriate for testing. Improper testing may damage the spike and may cause injury or property damage.

9. Demo Kits, Tempered Glass, and Training Materials

If a Product includes or is used with tempered glass, glass circles, seatbelt samples, training materials, or a car escape demonstration kit, you acknowledge that these items involve inherent risks. Tempered glass may shatter suddenly and may create sharp fragments, chips, dust, projectiles, and cut hazards. Cutting tools and springloaded mechanisms may cause punctures, lacerations, eye injuries, skin injuries, property damage, or other harm if misused.

By purchasing, opening, handling, demonstrating, testing, storing, transporting, cleaning, or disposing of any demo kit or training material, you assume all risks associated with those activities and agree to use appropriate safety equipment, containment, supervision, and disposal procedures. Demo kits are not toys and may not be used for pranks, stunts, social-media challenges, games, unsupervised demonstrations, or any unsafe purpose.

10. Prohibited Uses

You may not use the website, Products, content, materials, or resqme brand for any unlawful, harmful, abusive, deceptive, dangerous, or unauthorized purpose, including:

  • theft, vandalism, unauthorized vehicle entry, trespass, property damage, or criminal conduct;
  • assault, intimidation, harassment, coercion, threats, domestic abuse, stalking, or violence;
  • self-harm, attempted self-harm, reckless self-endangerment, or unsafe demonstrations;
  • counterfeiting, unauthorized resale, false advertising, gray-market diversion, removal of safety warnings, or alteration of packaging;
  • misrepresenting Product origin, Product capabilities, certifications, warranties, or affiliation with resqme;
  • reverse engineering, copying, scraping, interfering with, or compromising the website or related systems;
  • violating export, sanctions, import, product-safety, consumer-protection, privacy, or intellectual-property laws; or
  • using any Product contrary to instructions, warnings, applicable law, or its intended emergency-safety purpose.

11. Personal Responsibility; Assumption of Risk

By purchasing, receiving, opening, testing, storing, using, gifting, reselling, demonstrating, or relying on any Product, you accept personal responsibility for your decisions, conduct, instructions to others, storage practices, testing environment, use environment, emergency planning, and compliance with applicable laws. To the maximum extent permitted by law, you knowingly and voluntarily assume the risks associated with Product selection, Product use, Product misuse, demonstration activities, emergency conditions, and third-party conduct.

These Terms are intended to allocate risk to the maximum lawful extent. They do not eliminate any rights that cannot be waived by contract, but they do require you to accept responsibility for misunderstandings, disagreements, misuse, improper testing, unsafe demonstrations, third-party-supplied products, personal injury, property damage, and other discrepancies or losses for which resqme is not legally responsible under applicable law.

12. Third-Party Suppliers, Manufacturers, Carriers, Platforms, and Services

resqme may use third-party suppliers, manufacturers, vendors, logistics providers, payment processors, ecommerce platforms, analytics providers, advertising partners, carriers, fulfillment services, and other commercial partners. resqme is not responsible for third-party acts, omissions, delays, product representations, service failures, cybersecurity incidents, platform outages, carrier losses, customs delays, payment errors, or supplier conduct except to the extent required by law.

Third-party products may be subject to third-party warranties, instructions, warnings, limitations, and terms. resqme may assist with customer support in its discretion, but no support action creates an expanded warranty or admission of liability.

13. No Warranties Except Express Written Warranties

Except for any written warranty expressly provided by resqme for a specific Product, the website, content, materials, and Products are provided "as is," "as available," and with all faults to the maximum extent permitted by law. resqme disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, and any warranties arising from course of dealing, usage, or trade practice.

No oral statement, website content, social-media post, demonstration, advertisement, email, review, testimonial, reseller statement, or employee communication creates a warranty unless expressly stated in a written warranty issued by resqme and applicable to the Product at issue.

14. Limitation of Liability

To the maximum extent permitted by applicable law, resqme and its owners, officers, directors, employees, contractors, suppliers, manufacturers, distributors, affiliates, agents, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, enhanced, or similar damages; lost profits; loss of use; loss of goodwill; business interruption; data loss; property damage; personal injury; death; rescue failure; emergency-response failure; vehicle damage; glass-related injury; medical expense; or other loss arising from or relating to the website, Products, third-party products, or these Terms, whether based in contract, tort, negligence, strict liability, warranty, statute, or any other theory, except to the extent such limitation is prohibited by law.

To the maximum extent permitted by applicable law, resqme's total aggregate liability for any claim arising from or relating to a Product, order, website use, or these Terms shall not exceed the amount actually paid by you to resqme for the specific Product or order giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater, except where a different amount is required by non-waivable law.

15. Indemnification

You agree to defend, indemnify, and hold harmless resqme and its owners, officers, directors, employees, contractors, suppliers, manufacturers, distributors, affiliates, agents, successors, and assigns from and against all claims, demands, actions, damages, liabilities, judgments, settlements, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to:

  • your breach of these Terms;
  • your misuse, improper testing, unsafe demonstration, unlawful use, storage, resale, gifting, modification, or distribution of any Product;
  • your negligence, recklessness, intentional misconduct, self-harm, threatened harm, or violation of law;
  • injury, death, property damage, or other loss caused by your conduct or by any person to whom you provide a Product;
  • your violation of third-party rights, including intellectual-property, privacy, publicity, or consumer-protection rights; and
  • any claim by an end user, recipient, employee, customer, bystander, minor, invitee, or third party arising from your purchase, resale, demonstration, distribution, or use of Products

16. Intellectual Property and Brand Use

The website, content, trademarks, service marks, product names, trade dress, logos, slogans, images, videos, designs, text, graphics, packaging, and other materials are owned by or licensed to resqme and are protected by intellectual-property laws. resqme®, Whistles for Life®, and other marks appearing on the website or Products may be trademarks or registered trademarks of their respective owners.

You may not copy, modify, distribute, sell, counterfeit, reverse engineer, frame, scrape, imitate, misrepresent, or use resqme intellectual property in any manner likely to cause confusion, imply endorsement, dilute brand value, or violate law without resqme's prior written consent.

17. User Content, Reviews, and Submissions

If you submit reviews, testimonials, photos, videos, feedback, ideas, questions, or other content, you represent that you have the right to do so and that the content is truthful, lawful, non-infringing, and not misleading. You grant resqme a worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, display, publish, edit, translate, distribute, and create derivative works from such content in connection with resqme's business, marketing, customer support, and product-improvement activities, subject to applicable law and privacy commitments.

18. Privacy and Electronic Communications

Your use of the website may be subject to resqme's Privacy Policy and applicable privacy notices. By using the website, creating an account, placing an order, or contacting resqme, you consent to receive transactional communications related to your account, orders, shipping, customer service, Product safety, recalls, and policy updates. Marketing communications may be subject to separate consent and opt-out rules under applicable law.

19. International Users, Export, and Compliance

Products may be subject to U.S. and foreign laws, including export-control, sanctions, customs, import, productsafety, labeling, consumer-protection, and tax laws. You are responsible for complying with all laws applicable to your purchase, shipment, possession, resale, demonstration, and use of Products in your jurisdiction. resqme may restrict or cancel orders where legal, logistical, carrier, payment, sanctions, or compliance issues arise.

20. Website Use and Security

You may not interfere with website operation, attempt unauthorized access, transmit malware, scrape content, test system vulnerabilities, bypass security measures, misuse promotions, impersonate others, submit false information, or use the website in a manner that could damage resqme, customers, systems, suppliers, or third parties. We may suspend access, cancel orders, remove content, or take other action where we reasonably believe these Terms or applicable law have been violated.

21. Dispute Resolution; Good-Faith Notice

Before initiating any formal claim, you agree to provide written notice describing the dispute, order number if applicable, Product at issue, requested relief, and supporting information, and to allow resqme a reasonable opportunity to investigate and attempt to resolve the matter informally. This section does not prevent either party from seeking emergency injunctive relief or using small-claims court where permitted.

22. Arbitration, Class-Action Waiver, and Jury-Trial Waiver

To the maximum extent permitted by law, any dispute, claim, or controversy arising from or relating to the website, Products, orders, communications, or these Terms shall be resolved by binding individual arbitration administered by a recognized arbitration provider under its applicable consumer or commercial arbitration rules, unless the claim qualifies for small-claims court or applicable law prohibits arbitration of the claim.

You and resqme agree that disputes will be resolved only on an individual basis and not as a class, collective, consolidated, mass, representative, private-attorney-general, or similar action, except where such waiver is prohibited by law. You and resqme waive the right to a jury trial to the maximum extent permitted by law.

If any portion of this arbitration or class-waiver section is found unenforceable, the unenforceable portion shall be severed to the minimum extent necessary, and the remainder shall remain enforceable to the fullest extent permitted by law.

23. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except to the extent federal law or non-waivable consumer-protection law requires otherwise. For any dispute not subject to arbitration or small-claims court, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Santa Barbara County, California, or the closest court of competent jurisdiction if no such court is available.

24. Force Majeure

resqme is not liable for delay, failure, shortage, non-performance, website interruption, shipping disruption, supplier failure, or other loss caused by events beyond its reasonable control, including acts of God, natural disasters, fires, floods, earthquakes, epidemics, pandemics, wars, terrorism, civil unrest, labor disputes, supplychain disruptions, carrier delays, customs delays, government action, utility failure, cyber incidents, platform outages, payment-processor issues, or manufacturing disruptions.

25. Changes to These Terms

resqme may update these Terms at any time by posting an updated version on resqme.com or otherwise providing notice where required. The updated Terms are effective as of the stated effective date. Continued use of the website, placement of orders, or use of Products after updates become effective constitutes acceptance of the updated Terms to the maximum extent permitted by law.

26. Severability; No Waiver; Assignment; Entire Agreement

If any provision of these Terms is held invalid, illegal, or unenforceable, it shall be modified or severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. resqme's failure to enforce any provision is not a waiver. You may not assign your rights or obligations without resqme's prior written consent. resqme may assign these Terms in connection with a merger, acquisition, restructuring, sale of assets, transfer of operations, or by operation of law. These Terms, together with policies and notices referenced herein, constitute the entire agreement between you and resqme regarding the covered subject matter.

27. Contact

Questions regarding these Terms may be directed to resqme through the contact methods made available on resqme.com. Notices requiring legal effect should identify the order, Product, issue, requested relief, and contact information sufficient for resqme to respond.